Where are you now?
What's happening in your company that made you reach out? What's going on when it comes to processes related to residents, AR and RCM?
A helpful way to slice this question, is break it down into issues related to: (1) cash, (2) processes and (3) reporting.
Where do you want to be?
If you had a magic wand, what would you do with regard your processes, people and technology?
In other words, what results do you want regarding (1) cash, (2) processes and (3) reporting?
What challenges are in the way?
Why aren't you there yet? What's blocking you from getting there?
So that you can go to the next level: what have you tried in the past? And what was your experience?
It solves the gap in information as to the status of patient balances. We don't have to fumble with spreadsheets now. The result being real dollars in the end.
The team really likes it. They can actually see the AR Aging in real time. And I can see my whole team's Notes on the AR Aging. So I know which claims are being worked, and which not.
I look at the ARP dashboard 4x to 5x a day. I can see high level Revenue Cycle performance. Then I can drill down into a specific collector to see what they’re stuck on.
